Types of personal data we collect:

• Account details: name, username, contact information.
• Identity and verification data: date of birth, ID numbers, proof of address, selfies or biometric checks where permitted by law.
• Payment and transaction information: bank or card details, mobile wallet identifiers, deposits, withdrawals, chargeback records.
• Usage and technical data: IP address, device identifiers, app version, log files, cookies, browsing events.
• Responsible gaming and security information: self-exclusion settings, limits, risk flags, fraud signals.

Why we collect and process information:

• To register accounts, provide services, operate games and sportsbook, and manage user requests.
• To process payments, verify identity, prevent fraud, meet AML and sanctions obligations.
• To maintain security, fix issues, and improve performance and user experience.
• To meet legal duties and respond to lawful requests.

Protection measures:

• Encryption in transit and at rest, TLS, strong cryptography for sensitive fields.
• Strict access controls, role-based permissions, multi-factor authentication for staff.
• Network monitoring, logging, intrusion detection, backup and disaster recovery.
• Vendor due diligence, confidentiality obligations, and regular security training.

User rights in Bangladesh:

• Access a copy of personal data.
• Request correction or update.
• Request deletion, subject to legal retention.
• Object to certain processing or request restriction.
• Withdraw consent.
• Request portability where technically feasible.

Compliance:

The platform follows applicable laws in Bangladesh such as the Cyber Security Act 2023 and the Information and Communication Technology Act 2006, and applies GDPR-aligned principles of fairness, transparency, purpose limitation, and data minimisation.

We use personal data for:

• Account setup, authentication, and customer support.
• Processing deposits, bets, withdrawals, refunds, and chargebacks.
• Delivering and improving online services, fixing bugs, and ensuring reliability.
• Personalising content and settings where consent is provided.
• Sending service notices and, if opted in, marketing communications in line with preferences.
• Analytics, statistics, and product research to enhance the service.
• Compliance, risk management, fraud prevention, sanctions screening, and responsible gaming controls.

Processing is lawful, necessary for the services, and carried out in a transparent manner based on consent, contract, legal obligation, or legitimate interest as appropriate.

How to exercise rights:

• Use account settings to review profile, contact details, preferences, and security options.
• Send a request to [email protected] from the registered email, or contact support through the help centre.

We respond within a reasonable time, usually within 30 days. Proof of identity may be requested to protect the user and the service.

Correction and deletion:

• Incorrect information can be updated in the account or by contacting support.
• Deletion can be requested; some records may be retained to meet AML, fraud prevention, tax, and accounting requirements.

Security checks and payments: By using DBBet, users consent to identity verification, sanctions and fraud checks, and to processing of payment data by banks, card schemes, mobile money operators, and other payment providers for transactions and dispute handling.

The service is for adults aged 18 and above. The operator cannot verify a person’s age without appropriate documents. If a parent or legal guardian informs us that a minor has provided personal data, the account will be blocked and the information deleted as soon as practicable. A request can be sent to [email protected], and proof of guardianship may be required.

Personal data may be stored or processed outside Bangladesh in countries where our hosting, payment, verification, and support partners operate. Using the site means the user consents to these international transfers. We require partners to maintain confidentiality, use information only for agreed purposes, and apply adequate security controls. When applicable, contractual safeguards such as standard contractual clauses and risk assessments are implemented.

This disclaimer may limit, interpret, or modify the scope and effect of certain rules in this document to the extent permitted by law. It applies when a user accepts the Privacy Policy by electronic signature, click-acceptance, or accession through continued use of the services. If any part is invalid under local law, the remaining provisions stay effective. Nothing in this document creates third-party beneficiary rights.

Cookies are small text files stored on a device by websites and applications. We use cookies for:

• Statistics and analytics.
• Behaviour analysis to detect fraud and improve security.
• Personalisation of content and remembered settings.
• Improving site performance and user experience.

Cookie retention is up to 1 year unless a shorter period is required by the browser or device. Users can manage or delete cookies through browser settings or the cookie banner. Some cookies are provided by trusted third parties that have their own privacy practices.

Using DBBet means full acceptance of this Privacy Policy. The current version published on the site prevails over any previous version. Changes take effect on publication unless stated otherwise. Continued use of the services after an update indicates acceptance of the revised document.

Personal data may be shared with third parties in line with agreements and legal obligations, including for payments, identity checks, fraud prevention, analytics, customer support, audits, disputes, and regulatory requests. A current list of categories of recipients is available on the site. Where a specific provider is not identified, users will be informed of the purpose and scope before sharing when required by law. Providing personal information for these purposes constitutes consent. Each third party maintains its own privacy policy and security controls.

The site may contain links to third-party websites and applications that follow their own privacy policies. DBBet is not responsible for how external sites collect, use, or protect personal information. Users should review the privacy policy of any external website before providing data.